Sidekick

Sidekick is Shopify’s built-in AI assistant. Discount Kit plugs directly into Sidekick, so you can build, find, and explain your discounts in plain language — without clicking through the editor yourself.

Ask Sidekick for a discount the way you’d describe it to a teammate, and it fills out the Discount Kit builder for you. You always review the result and press Save before anything goes live.

What you can do

Create discounts

Describe a promotion and Sidekick opens the right Discount Kit builder and fills in the settings.

Find discounts

Ask Sidekick to list or search your existing Discount Kit discounts.

Explain a discount

Get a plain-language breakdown of what a discount does and when it applies.

Edit discounts

Open an existing discount and ask Sidekick to adjust its settings.

Sidekick can work with every Discount Kit discount type:

• Custom — buckets, conditions, targets, BOGO, and bundle pricing
• Product volume — quantity-based tiers on products
• Order goal — spend or quantity thresholds across the order
• Gift with purchase — free or discounted gifts at a threshold
• Shipping — discounted or free shipping with optional conditions

How to use it

1. Open Sidekick

   Click the Sidekick icon in your Shopify admin to open the chat.

2. Describe what you want

   Tell Sidekick the discount you’d like to create, find, or change. The more specific you are about the products, amount, and conditions, the better the result.

3. Review the proposal

   Sidekick opens the Discount Kit builder and fills in your settings. Check every field — the discount amount, conditions, and which products it targets.

4. Save

   When it looks right, press Save. Nothing is live until you do. If something’s off, ask Sidekick to adjust it or edit the form yourself before saving.

Example prompts

Create a discount

• “Create an order discount that takes 10% off when the cart total is over $100, and 20% off over $200.”
• “Set up a Buy 2 Get 1 free on the Hats collection.”
• “Make a volume discount: 5% off 3 items, 10% off 5 items.”
• “Add a free gift when a customer spends more than $75.”
• “Give free shipping on orders over $50.”

Find a discount

• “Show me my active Discount Kit discounts.”
• “Which discounts apply to the Summer collection?”
• “List my order goal discounts.”

Explain a discount

• “Explain my ‘Spring Sale’ discount.”
• “When does my free shipping discount apply?”

Edit a discount

• “Open my ‘BFCM’ discount and change the threshold to $150.”
• “Add an exclusion for the Clearance collection to my order discount.”

Tips for better results

• Be specific about amounts and conditions. “20% off orders over $200” is clearer than “a bigger discount for big orders.”
• Name products and collections. Mention the exact collection or product so Sidekick targets the right items.
• Build one discount at a time. Keep each request focused, then refine it in follow-up messages.
• Always review before saving. Sidekick is a head start, not a replacement for a final check — confirm the amount, conditions, and targeted products.

Note

Sidekick proposes settings in the Discount Kit builder, but it never saves or activates a discount for you. You stay in control: review the form and press Save when you’re ready.

Tip

Want to try a discount before it reaches real customers? Combine Sidekick with Test mode — create the discount with Sidekick, then enable test mode so only customers tagged test can see it.

Related

IntroductionNew to Discount Kit? Start here.

Custom discountsLearn the full custom discount model Sidekick builds on.

Test modeTry discounts safely before going live.

Product updatesSee the latest Discount Kit changes.