Privacy policy
Effective July 21, 2025
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This privacy policy governs the Discount Kit Shopify application operated by Optizio Ltd.
Company Details
- Organization: Optizio Ltd
- Location: 124 City Road, London, EC1V 2NX, United Kingdom
- Data Protection Officer: David Spanton
- Support Contact: support@discountkit.app
Information We Collect
Merchant Store Information
- Store names, URLs, and Shopify identifiers
- Staff member details
- Configuration data for discount functionality
What We Don’t Collect
We do not collect personal data from your customers (end-users) and avoid processing payment card information.
How We Use Your Information
We use the collected information to:
- Provide and maintain the Discount Kit service
- Offer customer support and respond to inquiries
- Send product communications and updates
- Analyze performance and improve our service
- Ensure security and prevent fraud
Legal Bases for Processing
GDPR Regions
Processing is based on legitimate interest and contract performance.
Consent-Based Regions
For Brazil, India, and South Korea, explicit consent is obtained during setup.
US States
Processing is based on legitimate interest with jurisdiction-specific consent where needed.
Data Sharing
We partner with:
- Cloudflare: Session storage
- Mantle: Operations platform
- Intercom: Customer support
Important: We do not sell, rent, or trade your personal information and explicitly avoid sharing with advertisers.
Data Security
Our security framework includes:
- AES-256 encryption
- Multi-factor authentication
- Regular software updates
- Continuous threat monitoring
- Alignment with Shopify’s development standards
Data Retention and Deletion
- Configuration data: Deleted automatically upon app uninstallation
- Support records: Retained for three years post-interaction
- Legal requirements: Some data may be retained as required by law
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request data portability
- Withdraw consent (where applicable)
- Restrict processing (GDPR users)
GDPR Rights
If you’re in the EU/EEA, you have additional rights under GDPR including the right to lodge a complaint with a supervisory authority.
US State Privacy Rights
Residents of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) have specific privacy protections under state law.
Other Jurisdictions
We comply with PIPEDA (Canada) and COPPA (US children’s privacy) requirements.
International Data Transfers
Data may be transferred and processed in locations outside your jurisdiction. We implement appropriate safeguards to ensure your data remains protected.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or app notifications. Continued use after changes constitutes acceptance.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: support@discountkit.app
Optizio Ltd 124 City Road London EC1V 2NX United Kingdom